Position: Account Manager
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview:
What makes an ideal fit for TJA is a candidate that possesses the desire to take an intrapreneurial approach to their personal growth and a desire to impact the overall success of the company through their actions. Understanding that performing the job with excellence has a direct impact on the ability of the company to provide financial incentives and exciting opportunities to team members.

The account manager is responsible for leading meaningful dialogue with the client that elicits the information needed for the team to produce work that will meet the client's business goals and exceed their expectations.

Experience:

• 5 years agency experience required
• Owning client relationships and strategic execution against a client’s goals
• Presenting agency work product
• Developing estimates and scopes of work
• Managing project-based and retainer client partnerships

Responsibilities:

• Understanding all facets of the client, their business and their expectations
• Understanding the right mix of agency services to fulfill a client’s needs
• Quarterbacking developing the strategy for the client’s engagement
• Collaborating with directors and other team members to make their jobs easy and effective
• Communicating effectively with the client
  • Thoughtful, articulate emails
  • Timely replies or acknowledgments when more time is needed to respond
  • Bringing a positive ‘spin’ where necessary, even with bad news
  • Knowing how to position information in such a way that the client will respond positively
  • Never sending angry, critical or defensive emails
  • Knowing when to pick up the phone vs. sending an email vs. meeting in person
  • Decoding client emails to understand what they really need
  • Knowing the right questions to ask to get clarity
  • Reading body language to understand mood/receptivity
  • Connecting with the client on a personal level to build trust
• Connecting with the client on a personal level to build trust
• Demonstrating thought-leadership in Marketing, Advertising and the client’s industry
• Deepening the client relationship to expand TJA’s partnership and scope of work
  • Proactively identifying new opportunities to the client to show value
  • Communicating new opportunities internally for the team to take advantage of 
  • Being “out in front” of client needs or requests wherever possible to show we’re listening
• Knowing when to ‘push back’ and how to do so respectfully
• Understanding the financial status of a client and the profit margin represented to the agency
• Crafting LOI’s, Proposals, Change orders, estimates
• Being a stellar speaker/presenter
• Creating harmony
• Problem-solving
• Being knowledgeable about the industry, evolving trends, and all disciplines within the agency
• Being a representative of the agency in the outside world
• Leading and referree-ing meetings

Responsibilities:

• Learning and understanding every step of the TJA process as it relates to project management, billing, time management, reporting and delivery of client work
• Learning all facets of the client engagement including details of the scope of work, project plans, and critical paths
• Intentional and articulate communication, knowing the right questions to ask to get clarity on any different project types
• Communicating updates and timelines to the internal team members 
• Communication from client to internal teams in order to meet deadlines and surpass goals 
• Organizing client files, project details and other assets for the team’s use and reference 
• Proofing internal work for grammar, design, and against client’s requests 
• Opening jobs and assigning resources within project management software 
• Pulling and formatting reports from the project management software in order to find optimizations within the company 
• Supporting team members across the agency by adhering to processes and ensuring the appropriate documentation is in place
• Being a problem-solver who engages critical thinking when attacking tasks 
• Being a representative of the agency in the outside world

Personal traits:

• Willingness to learn
• Good time management 
• Problem solver 
• Organized
• Good communicator
• Self-starter
• Articulate in writing and in person
• Open-minded
• Proactive
• Detail-oriented
• Team player
• OS proficiency
• Understanding of Excel and Microsoft Word
• Coachable 
• Willing to participate in agency cultural activities
• Must be available to work in the office

Position: Front-end Web Developer
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview:
The ideal candidate is an individual who is interested in a compelling career in front-end web development. You will be expected to be fluent in HTML, CSS, Javascript and up to date on the best coding practices. Knowledge of custom WordPress theme development, and experience coding HTML emails is a plus. The James Agency is looking for passionate people who are driven to do the best work possible in a timely fashion.

Qualifications:

• Bachelor’s / Associate’s degree in a related major or relevant job experience
• 2+ years experience
• Proficiency in WordPress
• Ability to cleanly code HTML, CSS, Javascript
• Responsive design and coding
• Detailed understanding of cross-browser support issues
• Knowledge of Adobe Programs (Photoshop, Illustrator, XD)
• Ability to save out assets for web
• Ability to translate approved designs for other page layouts
• Excellent communication skills
• Ability to excel in a fast-paced, deadline-driven environment that requires a fast learner and flexible thinker
• Desire and ability to learn processes and protocols of the agency
• Works well in a team environment (you have to be cool)

Bonus Skills:

• Creative eye for design
• Experience coding and cross-testing HTML emails
• Knowledge of GTM and Google Analytics dashboard set up

Position: Graphic Designer
Job Location: Scottsdale, AZ
Job type: Minimum 2 years agency experience
Employment type: Full-Time, in office
Start date: TBD
Salary: DOE

Overview:
As a graphic designer for The James Agency, you will be tasked with creating and delivering a range of creative work including (but not limited to) social media ads, programmatic display ads, branding, website design, print ads and logo design. Experience with production, traditional and digital design is a must. It involves working closely with other creatives, copywriters and our entire team. You should be versatile and multifaceted, with a passion for solving problems with creativity and an eye for detail. Having a team-oriented mentality and understanding of how your role and work plays into the broader integrated experience.

Candidate Requirements:

• Working from pure design-led projects, creating a range of cross-platform design work
• Working collaboratively with creatives, copywriters, media team and the digital team to deliver creative work of the highest quality
• Strong production background or experience
• Staying on track with emerging design trends and culture, attending events and engaging with the wider creative community
• Articulating and presenting creative ideas and concepts internally
• An exceptional online portfolio showcasing experience in traditional & digital work
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD)
• Knowledge of general best practices and differences between print and digital mediums
• Knowledge of motion graphics/video/animation a plus (After Effects, Animate, Premiere)
• Knowledge/understanding of HTML/HTML5 and CSS can be beneficial but is not essential
• Proven understanding of typography, layout, color and grid structures
• Ability to expand and execute a visual campaign concept across multiple mediums
• High attention to detail
• Strong ability to stay focused and produce high-quality work in a fast-paced environment
• Ability to multitask between simultaneous projects with tight deadlines
• Ability to thrive in a collaborative atmosphere

Position: Public Relations Account Manager
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview:
Do you love face time with clients and submerging yourself into their business? Are you a self-proclaimed people person who thrives on building relationships with your clients and media? The James Agency is seeking a public relations account manager to join our growing team.

To Apply:
Send a cover letter, writing samples and resume through the website form on this page

Job Description:
The PR account manager works directly with media partners and clients to produce unpaid earned media coverage. The PR account manager supports the PR department through multiple responsibilities for a variety of clients.

Roles and Responsibilities:

• Obtain earned media coverage for clients
• Oversee and recommend PR strategies for clients and the agency
• Generate media lists for client initiatives
• Maintain positive relationships and outreach with media
• Secure partnerships and collaborations
• Manage all incoming PR requests
• Consistently come up with new ideas and opportunities to promote clients
• Create strategic presentations
• Correspond with clients daily
• Participate in agency-wide strategy and planning sessions for clients
• Send press releases and pitches
• Client meetings and phone calls
• Interdepartmental collaboration to compile integrated strategies *
• Tracking and clipping client and agency media mentions
• Provide reporting to clients
• Monitor, apply for and track award submissions
• Pitch new business opportunities, as needed
• Crisis communications, as needed
• Oversee influencer marketing
• Occasional event concept, planning and coordination

Candidate Requirements:

• Bachelor's Degree in Communications or Journalism preferred
• Passion for all things PR related
• Experience with Cision and Google Analytics insights preferred
• Proficiency with video editing is a plus but not mandatory
  Strong copywriting and copy-editing skills
• Excellent critical thinking skills
• Event planning experience
• Knowledge of historical, current, and future trends in the PR space
• Outstanding time management skills with the ability to multitask
• Detail-oriented approach with the ability to work under pressure to meet deadlines
• Computer proficient, including experience with iOS, Microsoft Office and Google Suite
• Team-oriented attitude and approach to getting work done, as well as the ability to work with and learn from others
• Reliable and flexible, when necessary

Position: Social Content Coordinator
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview
The Social Content Coordinator is a hybrid role between an Organic Social Media Coordinator and a Content Creator. This role is responsible for implementing social media marketing strategies in an effort to increase brand awareness while simultaneously targeting each client’s target audience. This individual will help grow and maintain active communities on all social platforms, develop content calendars for agency and clients, ensure that both the creative and copy is engaging, accessible to the readers and aligned with each client’s respective brand and audience.

This individual will also be responsible for curating content to use on social media for the agency and clients as necessary. This can be in the form of video, photography, animations, etc. This role produces diamonds in the rough content, taking raw footage and assembling for a variety of uses, including social, web and paid media. The Social Content Coordinator should be able to capture, cut, edit and color grade video, perform audio mixing and mastering, and create basic motion graphics and effects. In this role, the Social Content Coordinator will assist the Creative team with strategy, storyboarding and executing on video productions.

Job Responsibilities:

• Write copy in appropriate brand voice for organic posts
• Create engaging creative content for social media platforms including Facebook, Instagram, Twitter, LinkedIn, and TikTok.
• Collaborate with the other departments in the agency to develop a well-rounded social media content calendar
• Continue the execution of The James Agency’s clients current social media strategy to maintain its consistent presence across key social platforms, including Facebook, Instagram, Twitter and LinkedIn
• Collaborate with the TJA’s client’s in-house marketing teams on key content to be published on a monthly basis and coordinate necessary assets to support the social program
• Maintain unified brand voice across all channels
• Monitor trending social content, brand tags and mentions, and industry-applicable social accounts, and serve as The James Agency’s representative for online social engagement (connections, comments, shares, likes, etc.)
• Be available to or ad hoc, opportunistic social content development and posting, as needed
• Monitor social accounts for timely responses to follower/friend requests, post comments and private messages within a 24-48 hour period
• Review analytics and create monthly reports on key metrics
• Photography services for lifestyle photography, content calendar photography for TJA and clients, and miscellaneous other shots for TJA and clients.
• Post-production video editing and assembly
• Post-production audio mixing and mastering, including synching music and applying sound effects
• Capture video for social media, web and paid media use
• Create and apply motion graphics and effects
• Export videos in multiple sizes and formats depending on platform requirements