Responsibilities:

• Learning and understanding every step of the TJA process as it relates to project management, billing, time management, reporting and delivery of client work
• Learning all facets of the client engagement including details of the scope of work, project plans, and critical paths
• Intentional and articulate communication, knowing the right questions to ask to get clarity on any different project types
• Communicating updates and timelines to the internal team members 
• Communication from client to internal teams in order to meet deadlines and surpass goals 
• Organizing client files, project details and other assets for the team’s use and reference 
• Proofing internal work for grammar, design, and against client’s requests 
• Opening jobs and assigning resources within project management software 
• Pulling and formatting reports from the project management software in order to find optimizations within the company 
• Supporting team members across the agency by adhering to processes and ensuring the appropriate documentation is in place
• Being a problem-solver who engages critical thinking when attacking tasks 
• Being a representative of the agency in the outside world

Personal traits:

• Willingness to learn
• Good time management 
• Problem solver 
• Organized
• Good communicator
• Self-starter
• Articulate in writing and in person
• Open-minded
• Proactive
• Detail-oriented
• Team player
• OS proficiency
• Understanding of Excel and Microsoft Word
• Coachable 
• Willing to participate in agency cultural activities
• Must be available to work in the office