Ready to earn your stripes?

We offer an environment where you can level up your innate skill by surrounding yourself with the resources, people and experiences necessary to grow into your fullest potential. If you vibe with our house rules and are ready to make genuinely creative work, then you’re in good company.

Position: Account Manager
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview:
What makes an ideal fit for TJA is a candidate that possesses the desire to take an intrapreneurial approach to their personal growth and a desire to impact the overall success of the company through their actions. Understanding that performing the job with excellence has a direct impact on the ability of the company to provide financial incentives and exciting opportunities to team members.

The account manager is responsible for leading meaningful dialogue with the client that elicits the information needed for the team to produce work that will meet the client’s business goals and exceed their expectations.

Experience:

  • 5 years agency experience required
  • Owning client relationships and strategic execution against a client’s goals
  • Presenting agency work product
  • Developing estimates and scopes of work
  • Managing project-based and retainer client partnerships

Responsibilities:

  • Understanding all facets of the client, their business and their expectations
  • Understanding the right mix of agency services to fulfill a client’s needs
  • Quarterbacking developing the strategy for the client’s engagement
  • Collaborating with directors and other team members to make their jobs easy and effective
  • Communicating effectively with the client
    • Thoughtful, articulate emails
    • Timely replies or acknowledgments when more time is needed to respond
    • Bringing a positive ‘spin’ where necessary, even with bad news
    • Knowing how to position information in such a way that the client will respond positively
    • Never sending angry, critical or defensive emails
    • Knowing when to pick up the phone vs. sending an email vs. meeting in person
    • Decoding client emails to understand what they really need
    • Knowing the right questions to ask to get clarity
    • Reading body language to understand mood/receptivity
    • Connecting with the client on a personal level to build trust
  • Connecting with the client on a personal level to build trust
  • Demonstrating thought-leadership in Marketing, Advertising and the client’s industry
  • Deepening the client relationship to expand TJA’s partnership and scope of work
    • Proactively identifying new opportunities to the client to show value
    • Communicating new opportunities internally for the team to take advantage of 
    • Being “out in front” of client needs or requests wherever possible to show we’re listening
  • Knowing when to ‘push back’ and how to do so respectfully
  • Understanding the financial status of a client and the profit margin represented to the agency
  • Crafting LOI’s, Proposals, Change orders, estimates
  • Being a stellar speaker/presenter
  • Creating harmony
  • Problem-solving
  • Being knowledgeable about the industry, evolving trends, and all disciplines within the agency
  • Being a representative of the agency in the outside world
  • Leading and referree-ing meetings

Position: Project Manager
Job location: Scottsdale, AZ
Job Experience: Agency experience preferred, project management experience of at least 1 year required
Employment type: Full-Time, in office
Start date: ASAP
Salary: DOE

Job Responsibilities and Requirements

  • Owning the logistics of delivering work that will enable the agency to exceed a clients
    expectations (including quality, timing and budget parameters).
  • Collecting project information necessary to adequately plan and set expectations
  • Developing, maintaining and refreshing detailed project plans, timelines and budgets for
    every project
  • Opening jobs and building projects within Mavenlink
  • Understanding and assigning the right resources to engage for each specific project
  • Getting accurate estimates for agency work & developing budgets
  • Quarterbacking the process
  • Quarterbacking the team to make their jobs easy and effective
  • Analyzing risk
  • Being agile and adaptable
  • Being an advocate for the resource
  • Understanding the financials of a project including budget and margin
  • Setting the tone for the team
  • Being an excellent communicator
  • Creating harmony
  • Problem-solving
  • Attention to detail
  • Being fully present all. the. freaking. time.
  • Being regarded as a leader within the agency


Personal traits:

  • Highly organized
  • Great multi-tasker
  • Loves planning
  • Strong verbal and written communication
  • Team-building skills
  • Calm under pressure
  • Comfortable with conflict
  • Kind
  • Positive
  • Open-minded
  • Pro-active
  • Detail-oriented

Position: Account Coordinator
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview

An Account Coordinator is responsible for ensuring TJA’s commitment to transparency, proactive communication and attention to detail are executed to the highest possible standard.

An Account Coordinator supports the activities of the Account Managers and Client Services team. 

Experience:

  • 2-3 years of integrated marketing experience 
  • Understanding of traditional and digital marketing, and the role an agency plays in a client/agency partnership 
  • Understanding the role client services plays within an agency

 

Job Responsibilities:

  • Supporting a portfolio of clients, under the supervision of other Account Management team members, including owning the client relationship, managing the client budgets and execution of the agency commitment outlined in the scopes of work
  • Understanding all facets of the client engagement including details of the scope of work, project plan, and critical path 
  • Understanding the right agency resources to fulfill each deliverable within the client’s scope of work
  • Ensuring the right agency resources are involved in conversations, proofing of client work and meetings
  • Facilitating internal communication
  • Communicating effectively with the client and knowing when to engage senior resources
    • Thoughtful, articulate emails
    • Timely replies or acknowledgements when more time is needed to respond
    • Knowing when to pick up the phone vs. sending an email vs. meeting in person
    • Decoding client emails to understand what they really need
    • Knowing the right questions to ask to get clarity
  • Understanding every step of the TJA process as it relates to client management, billing and delivery of client work
  • Taking thoughtful, detailed notes from client meetings and sharing those findings with the appropriate resources in a timely manner 
  • Developing clear and thorough action items from internal and client meetings and sharing with the appropriate resources in a timely manner
  • Supporting team members across the agency by strictly adhering processes and ensuring the appropriate documentation is in place
  • Creating harmony among internal teams
  • Being a problem-solver who engages critical thinking when attacking to-do’s
  • Being knowledgeable about the industry, evolving trends, and all disciplines within the agency
  • Being a representative of the agency in the outside world

 

Personal traits:

  • Calm under pressure
  • Good communicator
  • Self-starter
  • Articulate in writing and in person
  • Kind
  • Positive
  • Open-minded
  • Proactive
  • Detail oriented
  • Team player

Position: Front-end Web Developer
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview:
The ideal candidate is an individual who is interested in a compelling career in front-end web development. You will be expected to be fluent in HTML, CSS, Javascript and up to date on the best coding practices. Knowledge of custom WordPress theme development, and experience coding HTML emails is a plus. The James Agency is looking for passionate people who are driven to do the best work possible in a timely fashion.

Qualifications:

  • Bachelor’s / Associate’s degree in a related major or relevant job experience
  • 2+ years experience
  • Proficiency in WordPress
  • Ability to cleanly code HTML, CSS, Javascript
  • Responsive design and coding
  • Detailed understanding of cross-browser support issues
  • Knowledge of Adobe Programs (Photoshop, Illustrator, XD)
  • Ability to save out assets for web
  • Ability to translate approved designs for other page layouts
  • Excellent communication skills
  • Ability to excel in a fast-paced, deadline-driven environment that requires a fast learner and flexible thinker
  • Desire and ability to learn processes and protocols of the agency
  • Works well in a team environment (you have to be cool)

Bonus Skills:

  • Creative eye for design
  • Experience coding and cross-testing HTML emails
  • Knowledge of GTM and Google Analytics dashboard set up

Position: Graphic Designer
Job Location: Scottsdale, AZ
Job type: Minimum 2 years agency experience
Employment type: Full-Time, in office
Start date: TBD
Salary: DOE

Overview:
As a graphic designer for The James Agency, you will be tasked with creating and delivering a range of creative work including (but not limited to) social media ads, programmatic display ads, branding, website design, print ads and logo design. Experience with production, traditional and digital design is a must. It involves working closely with other creatives, copywriters and our entire team. You should be versatile and multifaceted, with a passion for solving problems with creativity and an eye for detail. Having a team-oriented mentality and understanding of how your role and work plays into the broader integrated experience.

Candidate Requirements:

  • Working from pure design-led projects, creating a range of cross-platform design work
  • Working collaboratively with creatives, copywriters, media team and the digital team to deliver creative work of the highest quality
  • Strong production background or experience
  • Staying on track with emerging design trends and culture, attending events and engaging with the wider creative community
  • Articulating and presenting creative ideas and concepts internally
  • An exceptional online portfolio showcasing experience in traditional & digital work
  • Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD)
  • Knowledge of general best practices and differences between print and digital mediums
  • Knowledge of motion graphics/video/animation a plus (After Effects, Animate, Premiere)
  • Knowledge/understanding of HTML/HTML5 and CSS can be beneficial but is not essential
  • Proven understanding of typography, layout, color and grid structures
  • Ability to expand and execute a visual campaign concept across multiple mediums
  • High attention to detail
  • Strong ability to stay focused and produce high-quality work in a fast-paced environment
  • Ability to multitask between simultaneous projects with tight deadlines
  • Ability to thrive in a collaborative atmosphere

Position: Graphic Design Internship
Job Location: Scottsdale, AZ
Start date: TBD

What We’re All About

We’re not about following the rules or playing it safe. We’re about genuine rockstar talent that needs no auto-tune.
Every person at The James Agency brings their unique genius and personality to each project. When you put us all together, you have a virtual planetoid of awesomeness.

As an integrated agency, we have the knowledge, talent and experience to get the job done. We work to create and build long lasting identities, actively manage brands, create strategic, targeted campaigns, and get results through the most creative, innovative ways possible and do it all on time and within budget. We connect with our clients, creating symbiotic relationships between people and ideas. We inspire change through words and design, taking the time to jumpstart our clients’ evolution.

Your Turn to Intern

We are currently looking for an intern who shares our vision and adds to it. As an intern at The James Agency, you will be asked to work directly with our Production and Creative teams to assist with client focused and internal projects. We are seeking out the best rising stars. If you think you have what it takes, be sure to make yourself known!

We require 20+ hours per week, offering a flexible schedule but our preferred schedule is 9-3, M-F.

The ideal person to join our team is:

• A thinker and doer who love the ideation process
• An individual who does not settle for the first idea
• A smart cookie that is not afraid to fail
• A character that looks for possibilities, not solutions
• Continuously evolving and constantly improving
• Willingness to learn
• Good time management
• Proficient in Adobe Programs and Pages
• Ready to amaze and to be amazed
• Enthusiastic, diligent, and determined
• Willing to participate in agency cultural activities
• Must be available to work in the office

What You Will Gain

Professional benefits of building your portfolio, gaining industry experience and working with high caliber clients. We want to work with by catering to your personal goals in the industry. Please fill out our interest sheet along with your application.

Potential things you will learn:

• Working within a strong brand standards
• Photography editing and file set up
• Production best practices
• Branding and logo design
• Paid media design and best practices
• Email and web design
• Presentation skills
• Creative collaboration

TO APPLY: Please send an email to nichole@thejamesagency.com with ‘Design Internship Opportunity’ as the subject line. Submit a cover letter that lists: the reasons why you will make a true impact on our team, our graphic design internship interest sheet and a resume by the deadline provided below. Please include a portfolio or work samples. PDFs and links are preferred (please keep them under 4mb).

INTERNSHIP DATES: June 1 – August 31
APPLICATION DEADLINE: May 15

Position: Public Relations Account Manager
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview:
Do you love face time with clients and submerging yourself into their business? Are you a self-proclaimed people person who thrives on building relationships with your clients and media? The James Agency is seeking a public relations account manager to join our growing team.

To Apply:
Send a cover letter, writing samples and resume through the website form on this page

Job Description:
The PR account manager works directly with media partners and clients to produce unpaid earned media coverage. The PR account manager supports the PR department through multiple responsibilities for a variety of clients.

Roles and Responsibilities:

  • Obtain earned media coverage for clients
  • Oversee and recommend PR strategies for clients and the agency
  • Generate media lists for client initiatives
  • Maintain positive relationships and outreach with media
  • Secure partnerships and collaborations
  • Manage all incoming PR requests
  • Consistently come up with new ideas and opportunities to promote clients
  • Create strategic presentations
  • Correspond with clients daily
  • Participate in agency-wide strategy and planning sessions for clients
  • Send press releases and pitches
  • Client meetings and phone calls
  • Interdepartmental collaboration to compile integrated strategies *
  • Tracking and clipping client and agency media mentions
  • Provide reporting to clients
  • Monitor, apply for and track award submissions
  • Pitch new business opportunities, as needed
  • Crisis communications, as needed
  • Oversee influencer marketing
  • Occasional event concept, planning and coordination

Candidate Requirements:

  • Bachelor’s Degree in Communications or Journalism preferred
  • Passion for all things PR related
  • Experience with Cision and Google Analytics insights preferred
  • Proficiency with video editing is a plus but not mandatory
    Strong copywriting and copy-editing skills
  • Excellent critical thinking skills
  • Event planning experience
  • Knowledge of historical, current, and future trends in the PR space
  • Outstanding time management skills with the ability to multitask
  • Detail-oriented approach with the ability to work under pressure to meet deadlines
  • Computer proficient, including experience with iOS, Microsoft Office and Google Suite
  • Team-oriented attitude and approach to getting work done, as well as the ability to work with and learn from others
  • Reliable and flexible, when necessary

Position: Social Content Coordinator
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview
The Social Content Coordinator is a hybrid role between an Organic Social Media Coordinator and a Content Creator. This role is responsible for implementing social media marketing strategies in an effort to increase brand awareness while simultaneously targeting each client’s target audience. This individual will help grow and maintain active communities on all social platforms, develop content calendars for agency and clients, ensure that both the creative and copy is engaging, accessible to the readers and aligned with each client’s respective brand and audience.

This individual will also be responsible for curating content to use on social media for the agency and clients as necessary. This can be in the form of video, photography, animations, etc. This role produces diamonds in the rough content, taking raw footage and assembling for a variety of uses, including social, web and paid media. The Social Content Coordinator should be able to capture, cut, edit and color grade video, perform audio mixing and mastering, and create basic motion graphics and effects. In this role, the Social Content Coordinator will assist the Creative team with strategy, storyboarding and executing on video productions.

Job Responsibilities:

  • Write copy in appropriate brand voice for organic posts
  • Create engaging creative content for social media platforms including Facebook, Instagram, Twitter, LinkedIn, and TikTok.
  • Collaborate with the other departments in the agency to develop a well-rounded social media content calendar
  • Continue the execution of The James Agency’s clients current social media strategy to maintain its consistent presence across key social platforms, including Facebook, Instagram, Twitter and LinkedIn
  • Collaborate with the TJA’s client’s in-house marketing teams on key content to be published on a monthly basis and coordinate necessary assets to support the social program
  • Maintain unified brand voice across all channels
  • Monitor trending social content, brand tags and mentions, and industry-applicable social accounts, and serve as The James Agency’s representative for online social engagement (connections, comments, shares, likes, etc.)
  • Be available to or ad hoc, opportunistic social content development and posting, as needed
  • Monitor social accounts for timely responses to follower/friend requests, post comments and private messages within a 24-48 hour period
  • Review analytics and create monthly reports on key metrics
  • Photography services for lifestyle photography, content calendar photography for TJA and clients, and miscellaneous other shots for TJA and clients.
  • Post-production video editing and assembly
  • Post-production audio mixing and mastering, including synching music and applying sound effects
  • Capture video for social media, web and paid media use
  • Create and apply motion graphics and effects
  • Export videos in multiple sizes and formats depending on platform requirements

Position: Organic Social Media Coordinator
Job Location: Scottsdale, Az
Employment type: Full-time
Salary: DOE

Overview

  • Concept, execute, optimize, and report on paid social campaigns within Facebook, Instagram, LinkedIn and Pinterest
  • Take the lead on campaign configuration and implementation, including:
    • Conversion pixel implementations
    • Facebook product catalog setup
    • Campaign-level strategic decisions
  • Monitor and manage day-to-day operations of social ad campaigns, including:
    • Ad Implementations
    • Targeting
    • Bid Strategy
    • Budgeting
    • A/B Testing
    • Performance Analysis
    • Pixel testing
  • Continuously measure campaign performance and ROI, leveraging analysis to identify optimization opportunities including design, content, copy, channel, target audiences and call-to-action.
  • Provide clear and actionable feedback to creative teams in an effort to optimize performance.
  • Leverage your social media expertise and deep knowledge of platform capabilities to help teams make sense of creative opportunities.
  • Support the senior team by identifying new partners, tools, and processes that we can use to work smarter.
  • Become a more holistic digital marketer, effectively tying a client’s goals to all stages of the consumer journey.
  • Stay up-to-date on Industry trends and updates within the social media marketing world (both paid and organic)
  • Client facing responsibilities: manage direct client communication in partnership with the account and project management team
  • Collaborate with the Web, Media, Social and PR team to generate campaign ideas and strategies for current or upcoming marketing initiatives 

Required Skills & Experience:

  • At least two years of direct experience in executing paid social campaigns within Facebook, Pinterest and LinkedIn Campaign Manager
  • Deep knowledge of all social media and search channels, including Facebook, Instagram, LinkedIn, Pinterest and Twitter
  • Google Analytics, Google Data Studio, Excel and/or Google sheets experience
  • Google Tag Manager experience not required, but a plus
  • Comfort in solving for technical issues relating to social advertising campaigns
  • Strong analytical skills, including the ability to synthesize data and provide insights and strategic actions
  • Ability to oversee projects and solve problems creatively and effectively
  • Strong collaboration, leadership, and communication skills, with the ability to work with cross-functional teams
  • Ability to adapt and thrive in a fast-paced, deadline-driven environment

Position: Sales Coordinator
Job location: Scottsdale, AZ
Job type: Employment type: Full-Time, in office
Start date: TBD
Salary: DOE

Overview:

As a member of our new business team, the sales coordinator is responsible for supporting the internal sales processes and directing prospective clients through their journey from lead to client conversion. This involves filtering strong leads into our CRM software and ensuring each opportunity is progressing in a timely fashion. The sales coordinator is an integral asset to the director to connect prospective clients with marketing services that are responsive to their business objectives. As one of the first faces seen by a prospective client, this candidate should be charismatic and dependable in order to positively represent the TJA experience.

Responsibilities:

  • Deliver weekly status report to relevant internal team members regarding business development progress
  • Enter and maintain all sales opportunities in CRM and update regularly to stay up-to-date with where they fall in the conversion funnel
  • Actively monitor sales opportunities to ensure each lead continues to progress
  • Respond to new business leads and filter weak leads out of the system
  • Coordinate meetings and respond to prospective client inquiries via phone and email communication
  • Prepare proposals and letters of intent for new business opportunities
  • Make edits to proposals and letters of intent based on feedback from directors and/or CEO 
  • Prepare presentations for client meetings, customized to the opportunity
  • Translate notes from meetings into internal download briefs for the delivery teams
  • Coordinate with project managers to estimate new business proposals and build timelines
  • Maintain the library of samples for new business use
  • Coordinate with office concierge to plan for in-person client meetings
  • Attend discovery meetings and presentations to capture thoughtful notes
  • Attend internal meetings for new client kickoffs to support seamless transition to delivery teams
  • Research RFP opportunities that align with TJA areas of expertise 
  • Review RFPs to identify submission requirements
  • Coordinate with Director to build timelines and plans for RFP responses
  • Book time blocks and internal meetings as needed to facilitate RFP responses
  • Coordinate with CEO for RFP reviews and weekly status meetings
  • Contribute to TJA’s marketing initiatives on an assigned basis
  • Attend potential new client events and happy hours as needed

Personal Characteristics:

  • Attention to detail
  • Strong written and verbal communication skills
  • Ability to work independently, manage personal deadlines and possess strong time management skills 
  • Confident in rooms with new people
  • Bright and charismatic personality 
  • Naturally inquisitive and comfortable asking questions
  • Ability to demonstrate consistent improvement 
  • Ability to think strategically and connect ideas
  • Coachable
  • Proficiency in gSuite and Google Slides 
  • OS Proficient 
  • Knowledge in Workamajig CRM software preferred but not mandatory 
  • College graduates welcome who are interested in a path in sales or client services 

House
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