Hospitality Trends for the 2020s (and how to stay relevant)

Hospitality

If you took a hotelier from a decade ago (circa 2nd generation iPhone) and dropped them into the industry today, would they recognize it? The booking journey is gravitating toward mobile-only. There are voice-control devices that guests can use to select a room or order room service. Blockchain has infiltrated hotel operations. Chatbots are as […]