How companies can recover from an unexpected event.
No business is ever 100% ready when a crisis hits. While you’re reeling from a major event that impacts your day-to-day operations, it’s easy to feel like you’re falling behind. When time is of the essence and your company needs to think on its feet, you’ll be glad to have a marketing team behind you: they will deliver a quick and appropriate response to your audience, and you can focus on steering the ship.
The time for belabored, designed-by-committee strategy plans is gone. The agility of a specialized marketing team streamlines go-to-market initiatives, whether you’re in reaction or recovery mode. When the status quo is changing by the hour, decisive action is a priority, regardless of your industry.
Rapid response in an evolving environment.
Publicize your actions and efforts without delay. Whether you’re fielding customer inquiries, putting out press releases, or posting digital content to keep your consumers informed and instructed, a dedicated marketing team can alleviate the pressure of saying the right thing in the right way. Maintaining an active online presence also conveys confidence to your customers and partners, providing a sense of security that your organization is prepared to weather the storm.
Importantly, if you have any pre-scheduled content that is supposed to go live, ensure your team evaluates and edits it for appropriateness. This isn’t the time for radio silence, but releasing tone-deaf or callous content is even worse.
Business as (un)usual.
Marketing helps drive commerce—yes, even during a crisis. While the messaging that accompanies a commerce strategy should be thoughtfully executed, carefully considered marketing encourages consumers to engage with your brand and the economy at large. Some of your business offerings may pivot to accommodate what the market requires under the circumstances. Lean on your marketers to promote these new services or products to the right audiences through defined targeting.
Go where the people are: individuals are likely to spend more time online and on social media during a crisis to stay informed, check up on friends and family, or take a mental break. Cater to this digital audience by communicating frequently and raising awareness about your brand in order to stay front-of-mind. Utilizing strategies like paid social media, paid search, email campaigns and more will put you in front of the right people as they spend even more time online.
This doesn’t apply to me.
If you’re operating in an industry that is less affected by the crisis, it’s still highly recommended that you take a moment to consider a long-term response with your marketing team. Think of the actions your company will need to take when this crisis comes to a conclusion; bring your decision-makers to the table and assess how your organization will adjust to changes in the economy at large; talk about how to modify campaigns and messaging to reflect the emotional state of your consumers.
Ethical marketing in a time of crisis.
Marketing with empathy and sensitivity will lead to positive associations with your brand. Fear mongering, misinformation, and preying on insecurities won’t go unpunished. Brand responses are monitored closely, and the public is not afraid to take down those who are tactless. Now more than ever, it’s critical to have a team of specialists who knows how to navigate the changing tides with sincerity and an in-depth understanding of your audience.
If your organization needs assistance with crisis communication, recovery strategies, digital presence or more, reach out to our team. We specialize in creative responses to novel situations, and can help you brainstorm ways to integrate new approaches. Whatever you need, we’re ready to support you.